Question 1

How are BIZI professionals vetted?

Accepted Answer

Every professional completes identity verification, an enhanced DBS check where applicable, qualification and insurance validation, and an in-person craft assessment with our London quality team. Fewer than 9% of applicants are approved.

Question 2

How quickly can someone arrive?

Accepted Answer

Median response across central London is 41 minutes for urgent requests. Standard bookings can be scheduled from two hours ahead to twelve weeks in advance.

Question 3

What does the AI Concierge actually do?

Accepted Answer

It reads your request in plain English, matches professionals on skill, distance, rating and your history, negotiates a slot against your calendar, handles rescheduling and follows up afterwards — so you never manage a booking thread again.

Question 4

Which areas of London do you cover?

Accepted Answer

All 32 boroughs plus the City. Chelsea, Kensington, Westminster, Mayfair, Notting Hill, Soho, Canary Wharf, Fulham and Richmond have dedicated professional pools with same-day guarantees.

Question 5

How does payment work?

Accepted Answer

Cards are held securely by Stripe and charged only after your service is completed and approved. Tips, memberships and family wallets all sit in one place.

Question 6

Can I request the same professional again?

Accepted Answer

Yes. Favourites are one tap away, and BIZI Plus members get priority on their favourite professional's calendar.

Question 7

What if something goes wrong?

Accepted Answer

Every booking is covered by the BIZI Guarantee: up to £2m public liability insurance, free re-service and a human support team in London reachable in under two minutes.

Question 8

Is there a contract for BIZI Plus?

Accepted Answer

No. Membership is monthly, cancel any time, and unused priority credits roll over for 60 days.

Question 9

How far in advance can I book?

Accepted Answer

From two hours ahead up to twelve weeks in advance. Same-day and urgent requests are prioritised automatically by the AI Concierge.

Question 10

Can I book for someone else, like a parent in Richmond?

Accepted Answer

Yes. You can add multiple addresses and manage bookings for family members from one account.

Question 11

What happens if I need to cancel?

Accepted Answer

Cancellations more than four hours before the slot are free. Later cancellations may incur a professional's time fee, shown before you confirm.

Question 12

Do professionals see my full address before accepting?

Accepted Answer

No. Professionals see your borough and job details before accepting, and your exact address only once a booking is confirmed.

Question 13

Are background checks specific to London?

Accepted Answer

We run enhanced DBS checks where applicable to UK regulation, alongside identity and qualification verification for every applicant.

Question 14

When is my card actually charged?

Accepted Answer

Only after the service is completed and you've confirmed you're satisfied. Nothing is charged at the time of booking.

Question 15

Can I split a bill between household members?

Accepted Answer

Family wallets let you share a balance and see itemised spend across everyone in your household.

Question 16

What's included in BIZI Plus?

Accepted Answer

Priority scheduling, 10% off every booking, dedicated support, and access to your favourite professional's calendar before anyone else.

Question 17

Can I pause my membership?

Accepted Answer

Yes, pause for up to three months a year with no cancellation fee.

Question 18

How do I apply to become a professional?

Accepted Answer

Visit the For Professionals page, complete a six-minute application and go through our vetting pipeline.

Question 19

Do professionals choose their own hours?

Accepted Answer

Yes, professionals set availability and radius; the AI Concierge only offers jobs that fit their schedule.

Questions, answered

Booking

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Professionals

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